Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Due to our return policy, if you changed your mind, we offer a partial refund only, 40% of the regular price.
Discount costs are non-refundable, the cost of the discount applied will be deducted from your refund. Shipping costs are non-refundable. The cost of shipping will be deducted from your refund.
Returns
Unfortunately, we can’t offer you a refund or exchange and do not accept a return of the custom products: like gift cards, custom designs, designs you have asked for some corrections.
Important
We do not resell the same item to other customers and always produce a new set against every order. Our products are not stock items and have a shelf time of only 3 months. Please refer to the description of every product.
Exchanges & Shipping (if applicable)
We only replace items if they are defective or damaged. You need to send us proof photos or pictures of the damaged item by e-mail.
If you need to exchange it for the same item, send us an email at info@autodesign.shop and send your item to - Uosio str. 10, Kaunas, postcode 50143, Lithuania. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we need a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@autodesign.shop
